CRM: Check-In Customer and Check In Queue
Updated 2 months ago
CRM: Check-In Customer
The Customer Check-In allows you to queue customers as they check in to your dispensary. You can search for and add customers here while queueing them to be served by order of arrival.
Navigate to CRM > Check-In. From here you can input the details of customers you wish to search for.
Click the "Search Customer" button. If the customer is already in your system, you'll be taken to the customer details page. From here, you can queue the customer by clicking the "Check-In" button.
If no customer exists in your system, it will leave you on the page with the details still entered. Click "Add Customer" to create a new customer profile.
Enter the customer details and click the "Save" button. Required fields will be indicated with an asterisk (*).
If multiple customers contain the same details you're searching for, you'll be prompted to select one.
Once selected, you'll be brought to the customer details page where you can click the check in button.
After the customer has been checked in, navigate to CRM > Check In Queue. Here, you'll see all customers currently in queue with the date and time they checked in. The default search parameters are for processing and pending orders, but you can search for previous orders here by clearing the search filters or selecting the order status.
If a customer has been checked in, their status will change to processing and the terminal user will be displayed.
If someone has missed their turn in line, you can select Enqueue to re-queue them in line. The maximum amount of times a customer can be enqueued can be set under Administration > Admin > Check-In.
