PRO (WA): Managing Returns
Updated
Managing Returns
Managing Returns for Accepted Inbound Transfers
If an inbound transfer is accepted into Cultivera PRO and you find that you need to return the accepted material to the sending license, this should be handled as a normal outbound transfer to the sending license.
You can follow the steps outlined in the following article to create an outbound transfer: PRO (WA): Processing an Order in Cultivera.
Managing Returns for Rejected Line Items on Inbound Transfers
If you reject specific inventories during delivery, and those items go back to the sending license with the delivery driver, then you should mark those line items as 'Rejected' / 'Partially Rejected' from the Fulfillment > Transfer Inbound Details page.
You can follow the steps outlined in the following article to manage intake rejections for an inbound transfer: PRO (WA): Transfer Inbound (Manual Entry/JSON Import).
Managing Returns on Outbound Transfers
If the recipient of a Cultivera PRO order fully accepts the transfer and then decides later on that they'd like to transfer inventory back to the sending license, this should be handled as a normal outbound transfer from the recipient's end. This would then be treated as a new Inbound Transfer on the PRO sender's side.
You can follow the steps outlined in the following article to input/accept an Inbound Transfer: PRO (WA): Transfer Inbound (Manual Entry/JSON Import).
Managing Rejected Line Items on Outbound Transfers
If the recipient rejects / partially rejects line items on the transfer at the time of delivery, this should be treated as a true "rejection", which should be managed from the corresponding Transfer Outbound Details page.
You can follow the steps outlined in the following article to mark line items as rejected / partially rejected: PRO (WA): Updating Accepted/Rejected Units on Outbound Transfers.
If you have any questions, please don’t hesitate to reach out to our support team at support@cultivera.com.
