Sales: Refunding A Past Order

How To Refund A Past Order

To process a refund on a past order in Cultivera POS, follow these steps:

  1. Navigate to the Orders page of the POS Terminal.
  2. Enter, in part of or full, the Order number that you are looking for.
  3. Click the magnifying glass icon button to search.
  4. Click the “More” button to see the Order Details, or simply Select “Return”.
  5. Click the “Refund” button on Order Details page.
  6. This will take you back to the checkout screen. Click the pencil icon button next to the “0.00” under the “Return” column.
  7. Enter the the amount of units being returned for this particular product, then Click “Modify”.
  8. Confirm that you have entered the correct number under the “Return” column and then Select the red “Return” button at the lower left corner.
  9. Once the Refund has been completed, you will have the option of e-mailing the receipt to the customer, printing out the receipt, or not giving them a receipt if they don’t want one.
All Customer receipts print a barcode on the bottom. Budtenders can scan the barcode at the terminal to populate the order as well.

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