Sales: Refunding A Past Order
How To Refund A Past Order
To process a refund on a past order in Cultivera POS, follow these steps:
- Navigate to the Orders page of the POS Terminal.
- Enter, in part of or full, the Order number that you are looking for.
- Click the magnifying glass icon button to search.
- Click the “More” button to see the Order Details, or simply Select “Return”.
- Click the “Refund” button on Order Details page.
- This will take you back to the checkout screen. Click the pencil icon button next to the “0.00” under the “Return” column.
- Enter the the amount of units being returned for this particular product, then Click “Modify”.
- Confirm that you have entered the correct number under the “Return” column and then Select the red “Return” button at the lower left corner.
- Once the Refund has been completed, you will have the option of e-mailing the receipt to the customer, printing out the receipt, or not giving them a receipt if they don’t want one.
All Customer receipts print a barcode on the bottom. Budtenders can scan the barcode at the terminal to populate the order as well.